![]() It's a long story, but the short answer is that by choosing to support multiple login providers for customer convenience such as Facebook and Apple as well as having a separate website/eCommerce platform with a linked login process we have scope for things to go wrong. If you've had a problem logging in to the asensei Website to make a purchase contact us at Why is this stuff so complicated? Should you ever wish to unlink, you can swipe left on the secondary account details on the My asensei screen and choose unlink. You should not need to do this if you have set your primary account correctly but if you see any problems you should logout and in again. Once you've linked the two accounts you should log out of the app and then log back in for this to work properly and for purchases and workouts to show up correctly. When you hit the cross you will be asked to sign in and you should do so using the additional account that you wish to link to your current account. Underneath your primary account you will see a small circle with a cross in it with Add Account next to it. If the primary account is not the same as the one you purchased with on then you will not be able to see your purchase history on the website. You may have to logout of the asensei app and login with your primary account. If you are a subscriber we strongly recommend that the primary account should be the same one as you used to make a purchase on. On the main Up Next conversation screen go to Hey asensei, then choose My asensei, and on the screen that appears you will see the login details that you used to sign in to the app near the top. If you have inadvertently created two accounts and have worked out with both of them you can link them together in the app. ![]() Family plan members should have entirely separate accounts. I can't remember what method I used to sign in to asensei, how do I find out? Account LinkingĭO NOT LINK ACCOUNTS PURCHASED AS PART OF THE FAMILY PLAN. This will sometimes occur if you login to the app using your email, then try to login to our website using your Apple ID - the account won't link and purchases won't show up. So it's possible for two asensei accounts to share an email but to be completely separate. This means that even if the email associated with your Apple ID is the same as your Facebook account, or your login with email, t he accounts created will still be separate. The first time you login or signup with Facebook, Apple or email a new account is created - these accounts will not link automatically. Please also keep an eye on the browser extensions and disable any cookies blockers or VPN extensions if they are enabled on your browser and you will not have to face the issue again with your ring doorbell at all.There are a variety of ways to sign in to your asensei account which can lead to confusing situations where users have multiple accounts. ![]() Once you have cleared them up, you can log in again and this will solve the issue for you. I am trying to implement multipass login of shopify using python by referring shopify-multipass library. You will need to logout of, and clear your browser’s cache/cookies. There are also chances that your website portal might be causing you to have the issue, but it can be fixed easily. Perform a reboot once and after your device is powered up again, it will most likely be working out again without any issues and you can use your device on it again. Your doorbell might be having some temporary error with connectivity or software issues that might cause you to face this problem. In most cases, your problem will be solved with these basic troubleshooting steps and you will not have to worry about it again.Īnother important thing that you will need to try is to restart the doorbell. You can also try restarting the mobile phone or the device you are using to make it work for you. You will need to make sure that the Wi-Fi connection that is connected with the Ring doorbell is active and have the right internet coverage.Īlso, make sure that your mobile device is connected to the internet and there are no proxy settings enabled on your device. Ring Device does not communicate directly with your phones and devices but all the information is being transmitted over the internet. The first thing that you are going to do is check the internet connectivity. The feature works out flawlessly most of the time, but if you are having some issues such as an Invalid Multipass request on the Ring doorbell, here are a few things that you need to do to have it fixed. You can also efficiently manage the level of access you want each user to have including audio and video communication, sensor alerts, and a lot more. This makes it possible for you to keep track of who has accessed the door at specific times and a lot more. Ring interface also allows you to assign multiple users access and for them to have their own codes. ![]()
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